Return & Refund Policy ā SeduesToys
Effective Date: [Insert Date]
Company Name: SeduesToys
Head Office: Surat, Gujarat, India
Service Area: All over India
At SeduesToys, customer satisfaction and hygiene safety are our top priorities.
To maintain product integrity and fairness, our return and refund policy is structured as follows:
1. Eligibility for Return or Replacement
A product is eligible for return or replacement only if:
- It has a manufacturing defect,
- Or it was damaged during shipping.
If the same product is available in stock, we will send a replacement.
If the product is out of stock, a refund will be issued.
2. Non-Returnable & Non-Refundable Cases
For hygiene and safety reasons, we cannot accept returns or refunds if:
- The product has been used, opened, or tampered with.
- The damage occurred due to customer handling or misuse.
- The return request was raised after 10 days from the delivery date.
All such decisions will be made solely at the discretion of SeduesToys after inspection of the returned product.
3. Return Request Process
To request a return or replacement:
- Contact us via the Contact Form on seduestoys.com/contact
within 10 days of delivery. - Our team will review your request and, if eligible, share the return shipping address.
- You must send the product back in its original packaging with all accessories and invoice.
ā ļø Note: We do not provide return pickup. The product must be shipped to our address by the customer.
4. Inspection & Decision
- Once we receive the returned item, our quality team will inspect it.
- If found eligible for replacement or refund, youāll be notified within 7 working days.
- If not eligible, the same product will be returned to you.
5. Refund Method
- Approved refunds will be processed via the original payment method used during purchase.
- Refunds typically reflect within 5ā7 working days after approval.
6. Final Decision
All return and refund decisions are made at the sole discretion of SeduesToys based on our inspection and policy guidelines.
7. Contact Us
For return or refund assistance, please contact us through our Contact Form.
